Once your order has been processed and shipped, delivery typically takes 5-10 business days, depending on your location. Please note that processing times may vary slightly based on order volume and customization requests.

We’re happy to assist! If you discover a missing or broken piece after assembling your puzzle, please email us at info@palmaris.ca. Be sure to include a photo of the completed puzzle, along with details about the missing or broken piece. The more information you provide, the easier it is for us to identify and replace the piece. Since each wooden puzzle is individually cut, there may be slight variations, but the replacement piece will fit perfectly.

Yes, we ship worldwide! We’re proud to deliver Palmaris Puzzles to puzzle enthusiasts around the globe, including customers in Europe and Australia. Once you add a puzzle to your cart and enter your delivery address, available shipping options and costs will be displayed. We are continually working to reduce international shipping costs to make our puzzles more affordable for everyone.

If you have any questions or need assistance, feel free to email us atinfo@palmaris.ca. Our team strives to respond within 1 business day and will do our best to assist you promptly.

We love partnering with artists, museums, and galleries to transform artwork into puzzles! If you're interested in collaborating, please reach out to us via email at info@palmaris.ca. We'd be excited to explore the possibilities together.

Yes, we specialize in creating custom wooden puzzles! For more details on how to personalize your own puzzle, visit our "Custom Puzzles" section here. Whether it's a photo or a unique design, we'll bring your vision to life.

Absolutely! We offer custom puzzles tailored for corporate gifting. We can feature your company’s logo or image on the front and incorporate puzzle pieces that highlight key events or milestones. The back side can even tell a unique story related to your business. We also design custom box stickers to reflect your corporate message. For more details, please contact us atinfo@palmaris.ca.

We typically complete custom puzzles within a week. However, if you're ordering a fully customized puzzle that requires us to design unique puzzle pieces from scratch, the process may take a few weeks. For a more specific timeline, feel free to contact us with the details of your order.

Yes, we do! We collaborate with gift shops to create custom magnets, keychains, wooden stands, and other unique items. These products can be fully customized with your logo, website, or any other design, either engraved or printed. For more information on custom products, please reach out to us.

All of our puzzles are proudly crafted in Alberta, Canada. Each puzzle is designed, printed, and laser-cut in our local workshop, ensuring high quality and attention to detail in every piece.

Our puzzles are UV-printed directly onto high-quality wood, ensuring a premium finish that lasts. We do not use stickers, as they can peel over time. This method guarantees the best durability and quality for our puzzles.

Our puzzles are crafted from 6mm (1/4") A-grade poplar plywood. We carefully select high-quality wood to ensure a smooth surface and deliver the best possible craftsmanship and durability for our puzzles.

You can see behind the scenes of how we create Palmaris Puzzles by following us on our social media accounts. We regularly post videos showcasing the entire process, from design to the final product.